MINIMUM ORDER TOTAL: $2

FYI/FAQ:
12/21/2022
Please note: we will be closed for the Christmas holiday weekend from Friday, December 23rd, until Wednesday, December 28th. All orders placed after 5pm Wednesday, December 21st will begin shipping out next Wednesday, December 28th, in the order received. Thank you for understanding & happy holidays!

3/15/2022
We no longer ship to Russia.
6/15/2022
We no longer ship to China or Hong Kong.

IF YOUR ORDER IS MARKED AS SHIPPED AND TRACKING HAS BEEN ADDED,
USPS HAS PICKED IT UP FROM US AND THEY WILL UPDATE TRACKING AS SOON AS THEY GET TO YOUR PACKAGE.
THANK YOU FOR YOUR PATIENCE!

Payment is due within 7 days after order is placed. If you need more time or wish to build an order, please let us know in advance.
Any return shoppers wishing to build a large order have until the end of the month in which the order was placed to complete it, no exceptions!

We do not grade labels typically for any record under $10.

We also do not grade generic (company) sleeves or jackets; any of our records that come with a company sleeve or jacket will explicitly say so in the item description, and the sleeve will be graded as 'generic'. If it says 'not graded', it comes in a plain white sleeve or jacket.

Records are considered "SEALED" when the original seal is at least in tact enough so the record has never been played.
With sealed records, it's best to request us to open them and take the record out of the jacket before
shipment to prevent the seams from splitting. If no such request is made, we will ship the item at your own
risk, sealed as ordered. We do not offer refunds on sealed records that arrive with split seams.

If your item does not explicitly state that extras such as inserts, booklets, printed inner sleeves, OBI strips, etc. are included, then it is to be assumed that they are not included. For items with picture covers/sleeves, if there is no grading, or our grading is 'Generic', or 'No Cover', it will not be included. We try to be as specific as possible. Feel free to ask any questions you may have.

When you pay through Paypal, the order status is changed to 'pending'. The next step is shipment, we will add a tracking number and update the status when we process your order. Thank you!

Description Codes:
WOL = Writing on label.
WOS = Writing on sleeve.
SOL = Sticker(s) on label. Often removable.
BB = Factory/Plant tiny "BB" drill hole through label.
GPS = Gold promo stamp on cover.


We are normally not able to check messages on Sat/Sun, please wait until Monday EST. Thanks!

VERY IMPORTANT TO ENSURE YOUR RECORD ARRIVES IN A TIMELY MANNER:
Please pay directly through your Discogs shopping cart via PayPal OR let us know you've sent payment!
If your Discogs address is different from your Paypal, specify in advance which you would like your order shipped to.


All orders ship out Monday through Friday! Please allow 4-5 business days for your order to be processed, we are working with high volume!

There is no pick-up for orders via the Captured Tracks store - this is a separate location.

We cannot send sound clips or 'audio rips' of our items for sale; please do not ask. Thank you for understanding!

CD and cassette grading is for the tapes/discs and paper artwork only. We do not grade plastic cases, unless they are part of the artwork.

We also do not remove CDs/artwork from their jewel cases for discounted shipping or any other reason, so please take note!

We accept PAYPAL ONLY for all international orders. Thank you for understanding!

FEEDBACK FYI: we leave positive feedback for 100 orders at a time in bulk so no worries, we will always leave it within 4-6 weeks, please do not ask us to leave individual feedback unless you're a new buyer with less than 10 ratings and you need it to improve your percentage.


SHIPPING

USA
$5 FLAT RATE SHIPPING FOR ANY SIZE ORDER OF VINYL/TAPES/CDs/VHS!
and FREE DOMESTIC SHIPPING ON ORDERS OVER $100!!!
(Please message us to adjust the invoice before you pay, if you do not select the option from the drop-down menu at checkout).
LP/10"/VHS/CD/Cassette/7" Media Mail: $5 flat rate for any size order!
LP/10"/VHS Priority Mail: $12 (additional items depends on your location and will be calculated after order is placed.)
1-2 CDs/Cassettes/7"s First Class $5
78 RPM RECORDS: Media Mail $7 (+$2 for each additional 78)

Please note: NYC area USPS can be slow to scan media mail, usually it is delivered in between 2 and 9 business days, but sometimes it can take 2-3 weeks.
Thank you for your patience!

INTERNATIONAL
All international orders MUST include a phone number for the customs form. Please see our return policy on international orders.

CANADA
Under 4 lbs. First class package international:
1-2 7”s $17 (approx. 1-125g)
3-4 7”s $24 (approx. 126-650g)
1-2 LPs $24 (approx. 226-650g)
3-4 LPs $34 (approx. 651-1150g)

4 lbs. and up Priority Mail International:
5-6 LPs $47 (approx. 1151-1650g)
6-7 LPs $50 (approx. 1651-2150g)
7-8 LPs $52 (approx. 2151-2650g)
8-9 LPs $55 (approx. 2651-3150g)

Orders over 3150g = add $5 per 500g

Germany, France, Luxembourg, Liechtenstein, Monaco
Under 4 lbs. First class package international:
1-2 7” $18 (approx. 1-125g)
3-4 7” $27 (approx. 126-650g)
1-2 LPs $27 (approx. 226-650g)
3-4 LPs $42 (approx. 651-1150g)

4 lbs. and up Priority Mail International:
5-6 LPs $62 (approx. 1151-1650g)
7-8 LPs $65 (approx. 1651-2150g)
9-10 LPs $69 (approx. 2151-2650g)
11-12 LPs $72 (approx. 2651-3150g)

Orders over 3150g = add $5 per 500g

Central and South America (except Brazil)
Under 4 lbs. First class package international:
1-2 7” $16 (approx. 1-125g)
3-4 7” $30 (approx. 126-650g)
1-2 LPs $30 (approx. 226-650g)
3-4 LPs $41 (approx. 651-1150g)

4 lbs. and up Priority Mail International:
5-6 LPs $61 (approx. 1151-1650g)
7-8 LPs $65 (approx. 1651-2150g)
9-10 LPs $69 (approx. 2151-2650g)
11-12 LPs $72 (approx. 2651-3150g)

Orders over 3150g = $4 per 500g

Brazil
Under 4 lbs. First class package international:
1-2 7” $22 (approx. 1-125g)
3-4 7” $32 (approx. 126-650g)
1-2 LPs $32 (approx. 226-650g)
3-4 LPs $48 (approx. 651-1150g)

4 lbs. and up Priority Mail International:
5-6 LPs $63 (approx. 1151-1650g)
7-8 LPs $70 (approx. 1651-2150g)
9-10 LPs $74 (approx. 2151-2650g)
11-12 LPs $79 (approx. 2651-3150g)

Orders over 3150g = $5 per 500g

United Kingdom, Netherlands, Austria, Belgium, Italy, Spain, Portugal, Greece, Sweden, Denmark, Norway, Ireland, Switzerland, Finland, Thailand, Malaysia, Turkey, Hong Kong, Indonesia, Israel, India, Vietnam, Philippines, Japan, China, South Korea, Cyprus, Singapore
Under 4 lbs. First class package international:
1-2 7” $21 (approx. 1-125g)
3-4 7” $32 (approx. 126-650g)
1-2 LPs $32 (approx. 226-650g)
3-4 LPs $48 (approx. 651-1150g)

4 lbs. and up Priority Mail International:
5-6 LPs $57 (approx. 1151-1650g)
7-8 LPs $79 (approx. 1651-2150g)
9-10 LPs $83 (approx. 2151-2650g)
11-12 LPS $87 (approx. 2651-3150g)

Orders over 3150g = $7 per 500g

Australia and New Zealand
Under 4 lbs. First class package international:
1-2 7” $23 (approx. 1-125g)
3-4 7” $40 (approx. 126-650g)
1-2 LPs $40 (approx. 226-650g)
3-4 LPs $60 (approx. 651-1150g)

4 lbs. and up Priority Mail International:
5-6 LPs $90 (approx. 1151-1650g)
7-8 LPs $112 (approx. 1651-2150g)
9-10 LPs $120 (approx. 2151-2650g)
11-12 LPS $130 (approx. 2651-3150g)

Orders over 3150g = $10 per 500g

Please note heavier records (180 gram, etc.), box-sets, gatefold or heavy-stock covers / inner sleeves count as two items each.

Sorry, but we no longer ship to Colombia or South Africa, we have experienced either too many non-paying buyers or lost packages in the past.

Please see our return policy on international orders.

RETURNS/REFUNDS
If you are unhappy with your item for any reason, we gladly offer full refunds within 7 days of the delivery date (buyer pays for return postage). Refunds are given once we have received the returned item. We do not accept returns or offer refunds on items graded VG or below (Very Good, Good Plus, Good, Fair, or Poor), please be aware before placing your order as items of this grade tend to be sold very cheaply in reflection of their condition. They will have scratches, and items graded Good (G) or below may skip.

Orders that have been delivered and more than 7 days have passed have 30 days to contact us about any issues with your order, however we do not accept
returns or offer full refunds past the 7 day mark.

** INTERNATIONAL BUYERS: we only offer refunds on the cost of the item you are returning. We do not refund shipping costs, so please be aware before placing your order! We will gladly triple check the condition and send photos if necessary! **

NY residents must pay sales tax.

Please note: we are not responsible for packages lost or stolen in-transit by the USPS if your tracking information states that it was delivered!

We are also not responsible for any damaged packages caused by postal service or courier inspection/mishandling if you do not request and purchase insurance!

PLEASE NOTE: If you place an order and pay for it, and then change your mind and ask to cancel, we will deduct the non-refundable Paypal fee from your refund.